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Warranty Information

Have a problem with a mattress? Let us help!

Thank you for contacting Mattress Express with assistance with a potential mattress warranty. First please understand that the warranty is not from Mattress Express rather the manufacturer and we are simply assisting you with the process and many cases serve as the conduit between the manufacturer and you the customer.

Make sure to include the requested photos. We need at least six photographs, although you can submit more before the end of submission of your claim. Once we receive your submission, give us some time to review and we will contact you back via e-mail.

We need the entire law tag, front and back, along with any signature – please use the optional upload box to upload more than one photograph if necessary.

Certain manufacturers require their product warranties to be handled directly through them; we will notify you if this is the case.

Every field MUST be complete and we MUST receive the pictures in the manner described or we cannot assist you.

First Name*

Last Name*

Full Mailing Address: *

Phone Number *

Email*

What is the brand and model of the mattress: *

What name was it purchased under *

Approximate Purchase Date*

Any stains, rips, tears or blemishes?*
YesNo

What seems to be going wrong with your product?*

Please attach the the following images where noted: (2) pictures of the entire mattress, (2+) images of the problem area, and (2) images of the entirety of the law tags on the mattress. The red box is required; in the blue box you may upload additional, optional images.

Required:

Image One (entire mattress, any angle)*

Image Two (entire mattress, another angle)*

Image Three (mattress problem, angle one)*

Image Four (mattress problem, angle two)*

Photographs of your "entire mattress" or "mattress problem" cannot include bedding or objects on the bed. The only objects allowed are rulers/tape measures and straight-edges (ie, broomsticks, rods or other straight unpliable objects) to demonstrate any impressions.
Holding a yardstick or a straight edge across the affected area you will need a tape measure in the picture showing the depth of the impression. The tape measure must sit in the highest point of the top of the mattress on the lowest point of the pattern
You need to lift a corner of the mattress 24" or high and show what the mattress sits on.

a Picture of both sides of the of the law tag

Image Five (Law Tag) Front Side*

Image Six (Law Tag) Back Side*

Optional:

Image Seven (mattress problem)

Image Eight (mattress problem)

Image Nine (Original Receipt/Invoice)

I understand that the warranty is provided by the manufacturer not mattress express and they are only assisting me in the process.

I understand that the decision comes from the manufacturer not mattress express and promise to be nice and respectful to person who is assisting me at mattress express employees and I realize that it is not their decision

I promise to be nice and respectful to the employees

If the above information is not submitted in full we cannot help you.

Depending on quantity of images and internet speed, this submission may take several minutes to complete. Please only click "Submit Claim" once.
When we do receive the information we are happy to forward it to the manufacturer for their decision on your warranty.

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Mattress Express

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