Warranty Information

Have a problem with a mattress? Let us help!

Thank you for contacting Mattress Express for assistance with a potential mattress warranty. Please understand that the warranty you have is not from Mattress Express, rather the manufacturer. We are more than happy to assist you with this process but in many cases simply acting as the conduit between the manufacturer and you, the customer. Either Email us as mattressexpresswarranty@gmail.com with the following information:

Please attach the the following images :

  • (2) pictures of the entire mattress,
  • (2+) images of the problem area, 
  • (2) images of the entirety of the law tags on the mattress. We need the entire law tag, front and back, along with any signature
  • Optional : Original Receipt/Invoice

Or use the form below to send your request.

  • Photographs Required

    Make sure to include the requested photos. We need at least six photographs, although you can submit more before the end of submission of your claim. Once we receive your submission, give us some time to review and we will contact you back via e-mail.

  • Manufacturer's Law Tag

    We need the entire law tag, front and back, along with any signature – please use the optional upload box to upload more than one photograph if necessary.

  • Manufacturer's Warranty

    Certain manufacturers require their product warranties to be handled directly through them; we will notify you if this is the case.

Every field MUST be complete and we MUST receive the pictures in the manner described or we cannot assist you.