Warranty Information

Have a problem with a mattress? Let us help!

Thank you for contacting Mattress Express with assistance with a potential mattress warranty. First please understand that the warranty is not from Mattress Express rather the manufacturer and we are simply assisting you with the process and many cases serve as the conduit between the manufacturer and you the customer. Either Email us as mattressexpresswarranty with the following information:

Please attach the the following images :

  • (2) pictures of the entire mattress,
  • (2+) images of the problem area, 
  • (2) images of the entirety of the law tags on the mattress. We need the entire law tag, front and back, along with any signature
  • Optional : Original Receipt/Invoice

Or use the form below to send you request.

  • Photographs Required

    Make sure to include the requested photos. We need at least six photographs, although you can submit more before the end of submission of your claim. Once we receive your submission, give us some time to review and we will contact you back via e-mail.

  • Manufacturer's Law Tag

    We need the entire law tag, front and back, along with any signature – please use the optional upload box to upload more than one photograph if necessary.

  • Manufacturer's Warranty

    Certain manufacturers require their product warranties to be handled directly through them; we will notify you if this is the case.

Every field MUST be complete and we MUST receive the pictures in the manner described or we cannot assist you.